1. GENERAL PROVISIONS
1.1. These General and Subscription Terms and Conditions of the Online Shop (hereinafter the Terms and Conditions) apply to the legal relations arising from the purchase of products by all persons and by SivaNurm OÜ, registry code 17441323, sivanurm.voog.com via the online shop of sivanurm.voog.com.
1.2. Checking out the terms and conditions is mandatory for you.
1.3. The contracting parties shall be guided by the Law of Obligations Act and other laws and other legislation of the Republic of Estonia and by the agreement of the sivanurm.voog.com Online Store Terms and Conditions.
1.4. SivaNurm OÜ is justified in the interest of better and safer use of the sivanurm.voog.com online shop to modify and supplement the Terms and the price list. Changes and additions to the terms and conditions and the price list will be announced on the Internet page sivanurm.voog.com Changes and additions to the Terms and Conditions and the Price List will take effect from the publication of the corresponding change or supplement on the Internet page sivanurm.voog.com . If you transmitted your order prior to the entry into force of any changes to the terms and conditions, the legal relationship between you and SivaNurm OÜ shall be subject to the conditions in force at the time of delivery of your order, except as otherwise provided by law or in these terms and conditions
2. PRICES
2.1. All prices in sivanurm.voog.com online shop are in Euros.
2.2. sivanurm.voog.com online shop prices are valid for the fixed-term payment of the invoice as set out in section 4.
2.3. SivaNurm OÜ is entitled to change the prices displayed in the online shop at any time. If the prices have been changed in the online shop after placing your order and paying for it, then SivaNurm OÜ undertakes to supply you the corresponding products at the prices in force at the moment of the order. You are not entitled to claim compensation for the spread.
2.4. SivaNurm OÜ reserves the right to cancel the order and return the money to the customer in cases where the incorrect price of the goods is indicated due to a human error in entering the price or a technical error in the system. For example, a product with a sale price of 200€ cannot cost 20€, which means that obviously the product is not intended to be sold at this price. We assume that the buyer understands that this is a mistake.
3. BUY RECOMMENDATION AND ORDER FORMULATION
3.1. the products offered in the sivanurm.voog.com online shop are sold to both natural and legal persons.
3.2. When selecting the appropriate product field, complete the order form and enter the required details (surname, first name, contact telephone number, contact electronic mail address, delivery address, postal code) there.
3.3. You may change the number of products in the cart (if possible). You may also change the amount of product you order. Click on the "Update Cart" button to confirm the change you made. Click on the "Next" link to continue placing your order. You will be redirected to the data page of the subscriber.
3.4. On the Subscriber Data page, enter the required data and click on the "Continue shopping" button. You will be redirected to the order confirmation and payment method selection page.
3.5. Be attentive to filling out the details of the subscriber and the boxes on the order confirmation pages, as the accuracy and correctness of this information depends on the fast and undisturbed delivery of the products you purchase.
3.6. The contract for the sale of the products shall be deemed to have been concluded (the entry into force of the contract) from the receipt of the amount due according to the order confirmation in the current account of SivaNurm OÜ.
4. FEATURES OF PRODUCTS
4.1. To make a payment, choose the payment method you like on the order completion page.
4.2. It is possible to pay for products:
4.2.1. Through an online banking link (Swedbank; SEB; Nordea; LHV).
4.2.2. By invoice - by clicking on the "pay by invoice" page of the order confirmation, you will receive an order confirmation in your e-mail. Confirmation of payment of the invoice will be sent to you by e-mail upon payment of the purchase amount.
4.3. The order is cancelled if the purchase amount has not been received in the current invoice of SivaNurm OÜ within 10 days.
5. COMPOSITION AND TRANSFER OF PRODUCTS
5.1. SivaNurm e-shop goods are after the entry into force of the Agreement in accordance with Section 3.4 of the Terms and Conditions
5.1.2. The goods will be sent to the postal parcel machine indicated on your order;
5.2. Please monitor the accuracy of the contact information you provide when placing your order to avoid delays and misunderstandings in the delivery of the products. SivaNurm OÜ shall not be liable for any delay in delivery of the products and any misunderstandings that have arisen in the event that the delay or misunderstanding is due to the inaccuracy or injustice of the data provided by you when placing the order.
5.3. The conditions of delivery apply only in the territory of the Republic of Estonia.
6. CUSTOMER TRANSLATION AND PRODUCT BACKGROUND
6.1. You have the right to cancel your order after payment for the products and before delivery of the products by sending sivanurm.voog.com to the electronic mail address of the online shop sivanurmik@gmail.com the corresponding notification with the order number and the current account number of your bank or by calling the contact telephone number of SivaNurm OÜ +372 5140608.
6.2. After receiving the products, you have 14 days to check out the products. If the purchased goods are not suitable for you for any reason, then you have the option to return or exchange the product for another product within 14 days by sending a corresponding notification to the sivanurm.voog.com online shop. The product can be returned by post to Greater Sepa18, City of Pärnu. Be sure to store the original packaging of the device (at least 15 days). The product must be unused, intact and free of defects.
The right of withdrawal does not apply if the buyer is a legal entity.
6.3. For the return of products with signs of use, it is not the responsibility of SivaNurm OÜ to return the amount paid for the product.
In the characteristics and operation of the product, the consumer should only handle and use the thing as if he were normally allowed to do so in a regular store (retail shop).
6.5. Upon cancellation of your order in the case provided for in Section 6.1 or in the event of withdrawal from your order in the case provided for in Section 6.2, you will be refunded the amount paid for the purchase of the product. We will transfer the money back for the returned product to your current invoice from which its receipt to SivaNurm OÜ took place no later than 14 days from the date of receipt of the notice of withdrawal to us, provided that you have returned the goods within the same period, i.e. 14 days, except in the cases provided for in Section 6.3 of these Terms and Conditions.
The costs associated with the return of the goods are borne by the consumer.
In the event that the consumer has not accepted the thing sent to him from the parcel machine or decided not to accept the package from the chosen courier company, the trader is entitled to demand reimbursement of the shipping cost.
6.6. The purchased goods are non-refundable if made according to the personal needs of the customer, on special order or on the terms of the customer.
6.7. Goods returned to the OÜ SivaNurm are kept in stock for 1 month. SivaNurm OÜ informs the customer of the on-site availability of the goods and determines the period during which the goods must be received. After expiry of said storage period, the OÜ SivaNurm is entitled to dispose of the goods.
6.8.Return conditions for international purchases:
6.8.1.Responsibility for return of goods:
When ordering goods outside the territory of the Republic of Estonia, the buyer shall bear all costs related to the return of the goods to the seller, regardless of the reasons for the return (including in cases where the goods do not comply with the described characteristics or there are factory defects).
6.8.2.Confirmation of acceptance of the Terms:
By ordering the goods outside the territory of Estonia, the buyer declares that he has read, accepts them and assumes all the financial obligations involved.
6.8.3.Recommendation to check the goods before international transmission:
To avoid further costs, we recommend that buyers who order the goods for international transmission make sure that the goods comply with all the characteristics indicated before the goods are shipped out of Estonia.
7. BACKGROUND FOR REQUIREMENTS NON-FASTING PRODUCTS
7.1. The OÜ SivaNurm is responsible for the non-compliance and defects of the products that occur within 2 weeks of the delivery of the products to you.
7.2. OÜ SivaNurm is not responsible for:
7.2.1. At your fault for the deterioration/damage of the product;
7.2.2. For defects that have occurred as a result of the non-regular use of the product;
7.2.3. For normal physical wear of the product in case of normal use.
7.3. In case of non-compliance or defect of the product, you have the right to request replacement of the product for a product that meets the requirements and is free of defects
7.4. In case of return of a product that does not meet the requirements, the amount paid for the product (including the cost of transport) will be transferred to the bank account shown by you no later than 14 days from receipt of notification of the request for withdrawal from the order and return of the product.
7.5. In addition to your rights under the warranty, you also have other rights under the law.
8. PERSONAL DATA AND USE THESE
8.1. when using the sivanurm.voog.com online shop and when you acquire the products (as you enter into a contract), you give your clear and informed consent to the OÜ SivaNurm for the processing of your personal data.
8.2. The personal data that has become known to the OÜ SivaNurm will be entered in the respective customer register and used for the provision of sales service and the provision of goods.
8.3. The source of personal data is the emergence of a customer relationship in the sivanurm.voog.com online shop when registering an order.
8.4. Data on your order - personal identification number, last name, first name (first names), street, house, apartment number, settlement or city, zip code, telephone number, address, year of birth, gender, manner of delivery, method of payment used, Acceptance of the Terms and Conditions, Acceptance of the sending of offers of sale, remarks entered as free text at the address of electronic mail.
8.5. All personal data of the customer who became known during the visit to the sivanurm.voog.com online shop and the making of the purchases are treated as confidential information. A encrypted data channel with banks ensures the security of personal data and bank details of the person making the purchase. The OÜ SivaNurm also has no access to them.
8.6. The personal data are processed by OÜ SivaNurm, registry code 17441323.
8.7. The personal data of the customer, which are necessary for the mediation of the goods to the customer, are transferred to the company providing the courier service.
8.8. SivaNurm OÜ hereby declares that the protection of personal data is guaranteed by all statutory security measures.
8.9. SivaNurm OÜ undertakes not to pass on the registered personal data to unauthorised persons.
8.10. SivaNurm OÜ reserves the right to transfer personal data concerning subscribers to persons who are legally entitled to do so and who process the data in order to fulfil the statutory obligation and to persons who are legally entitled to do so and this takes place in order to protect the life, health or freedom of the subscriber or other person.
8.11. You always have the right to check the personal data concerning you yourself as well as to modify it or to ask to remove your personal data from the register.
8.12. By placing an order, you also give the OÜ SivaNurm your consent to send an order confirmation to the e-mail address entered when placing your order.
9. RESPONSIBILITY AND EXTERNAL CHRISTMAS
9.1. Sivanurm OÜ shall be liable to you and you shall be liable to SivaNurm OÜ to the other party for any damage caused by violation of these Terms and Conditions in the cases and to the extent provided for in the legislation in force in the Republic of Estonia.
9.2. SivaNurm OÜ shall not be liable for any damages caused to you or for the delay in the delivery of the product in the event that the damage or the delay in the delivery of the product is due to a fact which could not be affected by SivaNurm OÜ and the arrival of which SivaNurm OÜ did not foresee or could not foresee (force majeure).
10. OTHER CONDITIONS
10.1. In matters not resolved separately in the Terms and Conditions, the legislation in force in the Republic of Estonia is based on the legislation in force.
10.2. Disputes between you and SivaNurm OÜ regarding the order and purchase of products via the sivanurm.voog.com online shop will be resolved through negotiation. If you do not reach an agreement, you have the right to contact the Consumer Complaints Commission or the Harju County Court for the protection of your rights through the Consumer Protection Board. The consumer may file a complaint himself or through a representative. Dispute resolution is based on the legislation in force in the Republic of Estonia.
You can also turn to the European Union's Consumer Disputes Platform for the protection of your rights.
11. EXCLUSIVE CONDITIONS
The product images on the 11.1. sivanurm.voog.com website have an illustrative meaning.
11.2. SivaNurm OÜ (The Merchant) is entitled to cancel the Consumer's order if the price or availability of the product in the online shop is stated erroneously due to a technical error or human error, including if a notice of availability is mistakenly displayed for the product (for example, the product is sold or out of stock, but the system displays it as being in stock). Also, the order is cancelable if the price differs significantly from the usual sales prices of the Trader or from the usual market price of the product (for example, if a laptop worth 1000 EUR is suddenly for sale for 100 EUR, this is obviously an error. Consequently, we assume that the customer should understand that this is an error and the product is not subject to sale at such price).
In this case, the Trader shall immediately inform the Consumer of the cancellation of the order and shall refund the amount paid to the Consumer (if already paid) as soon as possible, but no later than within 14 days.